Please follow the below procedure to have the amount returned to your account:
- Lodge a formal request to your bank to reverse the remittance.
- Our bank will contact us to confirm the request.
- If the amount has already been credited to your agency’s reservations account, the amount will be deducted from your available balance, subject to a sufficient balance being maintained.
- If there are no funds available in your account, the request to refund the amount will be rejected.
- If sufficient funds are available, flydubai will instruct its bank to return the money.
Please note that the refund process can take around 25 days; unfortunately, this is not within flydubai’s control.