Finance Support Portal for Travel Agents & Cargo Partners
Travel Agency Portal
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Accessing the Portal
Introduction about the Portal
Logging in through the flydubai TA Portal
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Creating Top-up Request
How do I check the status of a Top-Up Request?v
Retrieving and Modifying Request
Follow up on Request
Reports & Search Top-ups
Top-up Requests Report
How can I top up my account?
What qualifies as supporting documentation for Top-Ups?
Can I request a Top-Up without supporting documentation?
Can multiple payments be made against a single transaction?
Is there a minimum amount for Top-Ups?
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What is the turnaround time for processing a Top-Up Request?
What is the turnaround time for Top-Up Requests submitted after normal working hours?
How much are the bank charges and transfer costs?
Why does it take so much time to get the money credited to my account?
The cheque/telegraphic transfer amount has been debited from my account but my agency balance has not been updated?
After the Top-up has been Processed
How will I be notified when my Top-Up request has been processed?
Why wasn’t the full amount credited to my account?
How can I query a Top-Up amount?
How can I get a receipt of payment?
Why are there unidentified credits in my account?
How can I deposit money into flydubai’s bank account?
In which countries does flydubai have bank accounts?
What are flydubai’s bank account details?
I didn’t receive a deposit slip from the ATM (Automated Teller Machine)?
How do I reverse a remittance made to flydubai?
Currency & Exchange Rates
Will you accept payments received in a currency different from Agency currency?
Requesting for Top-up in a currency that is different from Agency currency
At what exchange rate will flydubai credit the travel agency account?
How is the flydubai exchange rate ascertained?
What is a Top-Up?
Who manages the Top-Up process?
What kind of Top-Ups does flydubai process?
How can I contact flydubai for Travel Agency Support?
How can I check the balance of my account?
Good to Know
Service Level Guarantees
What are your office timings?
What are the official bank holidays in the United Arab Emirates?
We have raised a Top-Up request and it has been pending for a long time. Who should we contact?
I’m having issues with the Travel Agency portal. Who can help?
Planning your Remittances & Account Balances
Updating the Email Address for Child / Sub-Agency Top-Up Requests
Resetting your Password
Resetting your password - Travel Agents
Resetting your password - flydubai Employees & Cargo Agents