Finance Support Portal for Travel Agents & Cargo Partners

Accessing the Portal 2

• Introduction about the Portal
• Logging in through the flydubai TA Portal

Modules 5

• New Request
• Search Top-up
• Reports
• Knowledge Base
• Contact Us

Top-up Request 5

• Creating Top-up Request
• How do I check the status of a Top-Up Request?
• Retrieving and Modifying Request
• Follow up on Request
• Cancel Request

Reports & Search Top-ups 2

• Top-up Statement
• Top-up Requests Report

Troubleshooting 1

• Troubleshooting Solutions

Understanding Top-ups 8

• How can I top up my account?
• What qualifies as supporting documentation for Top-Ups?
• Can I request a Top-Up without supporting documentation?
• Can multiple payments be made against a single transaction?
• Is there a minimum amount for Top-Ups?

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Processing Top-ups 5

• What is the turnaround time for processing a Top-Up Request?
• What is the turnaround time for Top-Up Requests submitted after normal working hours?
• How much are the bank charges and transfer costs?
• Why does it take so much time to get the money credited to my account?
• The cheque/telegraphic transfer amount has been debited from my account but my agency balance has not been updated?

After the Top-up has been Processed 5

• How will I be notified when my Top-Up request has been processed?
• Why wasn’t the full amount credited to my account?
• How can I query a Top-Up amount?
• How can I get a receipt for payments made to flydubai?
• Why are there unidentified credits in my account?

Inter-Agency Transactions 1

• Is it possible to transfer credit between two Travel Agencies?

Banking 5

• How can I deposit money into flydubai’s bank account?
• In which countries does flydubai have bank accounts?
• What are flydubai’s bank account details?
• I didn’t receive a deposit slip from the ATM (Automated Teller Machine)?
• How do I reverse a remittance made to flydubai?

Currency & Exchange Rates 4

• Will you accept payments received in a currency different from Agency currency?
• Requesting for Top-up in a currency that is different from Agency currency
• At what exchange rate will flydubai credit the travel agency account?
• How is the flydubai exchange rate ascertained?

General 5

• What is a Top-Up?
• Who manages the Top-Up process?
• What kind of Top-Ups does flydubai process?
• How can I contact flydubai for Travel Agency Support?
• How can I check the balance of my account?

Service Level Guarantees 4

• What are your office timings?
• What are the official bank holidays in the United Arab Emirates?
• We have raised a Top-Up request and it has been pending for a long time. Who should we contact?
• I’m having issues with the Travel Agency portal. Who can help?

Best Practices 1

• Planning your Remittances & Account Balances

Upgrades 7

• Updating the Email Address for Child / Sub-Agency Top-Up Requests
• Resetting your Password
• Resetting your password - Travel Agents
• Resetting your password - flydubai Employees & Cargo Agents
• VBAN - Related Queries

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