Finance Support Portal for Travel Agents & Cargo Partners
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flydubai.com
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Knowledge base
payport Application
Accessing the Portal
1
Introduction about the Portal
Modules
6
New Request
Search Top-up
Reports
Knowledge Base
Contact Us
See all 6 articles
Top-up Request
5
Creating Top-up Request
How do I check the status of a Top-Up Request?
Retrieving and Modifying Request
Follow up on Request
Cancel Request
Reports & Search Top-ups
3
Search Top-up
Top-up Statement
Top-up Requests Report
Troubleshooting
1
Troubleshooting Solutions
Top-Up Requests
Understanding Top-ups
8
How can I top up my account?
What qualifies as supporting documentation for Top-Ups?
Can I request a Top-Up without supporting documentation?
Can multiple payments be made against a single transaction?
Is there a minimum amount for Top-Ups?
See all 8 articles
Processing Top-ups
5
What is the turnaround time for processing a Top-Up Request?
What is the turnaround time for Top-Up Requests submitted after normal working hours?
How much are the bank charges and transfer costs?
Why does it take so much time to get the money credited to my account?
The cheque/telegraphic transfer amount has been debited from my account but my agency balance has not been updated?
After the Top-up has been Processed
5
How will I be notified when my Top-Up request has been processed?
Why wasn’t the full amount credited to my account?
How can I query a Top-Up amount?
How can I get a receipt for payments made to flydubai?
Why are there unidentified credits in my account?
Inter-Agency Transactions
0
Financial Matters
Banking
5
How can I deposit money into flydubai’s bank account?
In which countries does flydubai have bank accounts?
What are flydubai’s bank account details?
I didn’t receive a deposit slip from the ATM (Automated Teller Machine)?
How do I reverse a remittance made to flydubai?
Currency & Exchange Rates
4
Will you accept payments received in a currency different from Agency currency?
Requesting for Top-up in a currency that is different from Agency currency
At what exchange rate will flydubai credit the travel agency account?
How is the flydubai exchange rate ascertained?
The Basics
General
5
What is a Top-Up?
Who manages the Top-Up process?
What kind of Top-Ups does flydubai process?
How can I contact flydubai for Travel Agency Support?
How can I check the balance of my account?
Good to Know
Service Level Guarantees
4
What are your office timings?
What are the official bank holidays in the United Arab Emirates?
We have raised a Top-Up request and it has been pending for a long time. Who should we contact?
I’m having issues with the Travel Agency portal. Who can help?
Best Practices
1
Planning your Remittances & Account Balances
Self-Service
Upgrades
7
Updating the Email Address for Child / Sub-Agency Top-Up Requests
Resetting your Password
Resetting your password - Travel Agents
Resetting your password - flydubai Employees & Cargo Agents
VBAN - Related Queries
See all 7 articles