Finance Support Portal for Travel Agents & Cargo Partners
Travel Agency Portal
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How can I top up my account?
What qualifies as supporting documentation for Top-Ups?
Can I request a Top-Up without supporting documentation?
Can multiple payments be made against a single transaction?
Is there a minimum amount for Top-Ups?
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What is the turnaround time for processing a Top-Up Request?
What is the turnaround time for Top-Up Requests submitted after normal working hours?
How much are the bank charges and transfer costs?
Why does it take so much time to get the money credited to my account?
The cheque/telegraphic transfer amount has been debited from my account but my agency balance has not been updated?
After the Top-up has been Processed
How will I be notified when my Top-Up request has been processed?
Why wasn’t the full amount credited to my account?
How can I query a Top-Up amount?
How can I get a receipt of payment?
Why are there unidentified credits in my account?
Is it possible to transfer credit between two Travel Agencies?