Finance Support Portal for Travel Agents & Cargo Partners

Understanding Top-ups 8

• How can I top up my account?
• What qualifies as supporting documentation for Top-Ups?
• Can I request a Top-Up without supporting documentation?
• Can multiple payments be made against a single transaction?
• Is there a minimum amount for Top-Ups?

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Processing Top-ups 5

• What is the turnaround time for processing a Top-Up Request?
• What is the turnaround time for Top-Up Requests submitted after normal working hours?
• How much are the bank charges and transfer costs?
• Why does it take so much time to get the money credited to my account?
• The cheque/telegraphic transfer amount has been debited from my account but my agency balance has not been updated?

After the Top-up has been Processed 5

• How will I be notified when my Top-Up request has been processed?
• Why wasn’t the full amount credited to my account?
• How can I query a Top-Up amount?
• How can I get a receipt for payments made to flydubai?
• Why are there unidentified credits in my account?

Inter-Agency Transactions 1

• Is it possible to transfer credit between two Travel Agencies?