Understanding Top-ups

How can I top up my account?
There are five methods of payment that are available to a Travel Agent / Cargo Partner. These are: Wire transfers (also known as Telegraphic or Telex Tran...
Mon, 10 Jun, 2019 at 11:23 PM
What qualifies as supporting documentation for Top-Ups?
To process your Top-Up we require proof that the payment has been made to flydubai. Any of the following will be accepted as proof:  SWIFT messa...
Thu, 28 Aug, 2014 at 3:22 PM
Can I request a Top-Up without supporting documentation?
If supporting documentation is not submitted the Top-Up will not be credited to the Travel Agency’s account. For a list of acceptable support...
Wed, 3 Sep, 2014 at 4:03 PM
Can multiple payments be made against a single transaction?
If your agency has made two or more payments for what could have been a single transaction (for example: multiple cash deposits in an ATM or separate bank t...
Thu, 28 Aug, 2014 at 3:24 PM
Is there a minimum amount for Top-Ups?
There is no restriction on the minimum or maximum amount. It will be completely at the discretion of your Travel Agency to decide how much balance is requir...
Thu, 28 Aug, 2014 at 3:25 PM
Is there a limit to the number of Top-Up Requests?
There is no restriction on the number of times a Travel Agency can request a Top-Up in any given day.
Thu, 28 Aug, 2014 at 3:26 PM
Can I see all requests raised by users within our organisation?
Yes. Simply use the service request form to send us the email addresses of all the users within your organisation and we will link your accounts for you. ...
Fri, 29 Aug, 2014 at 12:17 AM
Are there currency restrictions on payments?
The following currency restrictions apply to remittances made to flydubai and these are dependent upon the Central Banking regulations applicable in the cou...
Mon, 10 Jun, 2019 at 11:20 PM
Can I apply for temporary credit?
No, unfortunately we will not be able to provide temporary credit in the form of interim advances or loans to agents. flydubai processes Top-Ups to t...
Thu, 28 Aug, 2014 at 3:42 PM