We are committed to processing your Top-Up requests as soon as the funds are credited to our bank account. If you have raised a request for Top-Up that has not been actioned, please contact Payport@flydubai.com or raise a service request through this portal http://topup.flydubai.com/support/tickets/new. If you have already been assigned a Service Request Number, please quote the reference so that we are able to identify the case and provide a quicker resolution.