On clicking the ‘New Request’ button a Top-up request form will be displayed.
- All the Agency details will be auto-filled.
- All the details about the Top-up needs to be filled before submitting the request.
Details to be entered in mandatory fields:
- Sub-Type: Select the form of deposit (ATM Deposit, Cheque Payment, Bank Transfer, Direct Cash Deposit)
- Purpose : Select the purpose of your Top-Up from the drop-down menu (Regular Top-Up, Security Deposit for Cargo/Pax Sales, Visa, or other Security deposits).
- Bank Name: Select the flydubai Bank Name in which the funds are deposited.
- Bank Account Number: Select the flydubai Bank Account number in which your funds are deposited.
- Payment Date: Select the date on which the funds were deposited.
- Payment Currency: Select the currency of deposited funds.
- Payment Amount: Enter the deposit amount.
- Document Reference: Enter the deposit reference provided by the bank such as Cheque Number, Cash Deposit Reference, Swift reference number, etc.
- Agency Attachments: Attach your payment proof here, for example Cash Deposit Slip, ATM Deposit Slip, Swift Copy, etc.
- Requester’s Comments: Enter your comments in this section.
Once the Top-Up request form is filled, you can click on ‘Submit Request’ button to submit your request.