If needed, you can cancel an existing request.
You can retrieve an existing request and click
on ‘Cancel Request’.
Requests which are on ‘On Hold’, ‘Submitted’ or ‘Rejected’
status can be cancelled.
Requests which are on ‘Under
Process’ or ‘Partial Credit’ status cannot be cancelled.
- No further modifications can be made to a Cancelled request.
- No action will be taken by Top-Up team for a Cancelled request.