If needed, you can cancel an existing request.
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You can retrieve an existing request and click
on ‘Cancel Request’.
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Requests which are on ‘On Hold’, ‘Submitted’ or ‘Rejected’
status can be cancelled.
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Requests which are on ‘Under
Process’ or ‘Partial Credit’ status cannot be cancelled.
- No further modifications can be made to a Cancelled request.
- No action will be taken by Top-Up team for a Cancelled request.