How I will know if my account has been updated/credited/funded/topped-up?
Once the funds are received in flydubai’s account, the request will be created and processed. The registered email addresses (Agency Email Address & Alternate Email Addresses) will receive an email confirming the amount has been updated into your account.
To know how to check/update your agency’s registered email addresses, follow the link below:
https://topup.flydubai.com/a/solutions/articles/13000089989
I’m currently using Emirates NBD/ Emirates Islamic bank’s smart business and I want to switch to Business Online. What do I have to do?
Visit your nearest Emirates NBD/ Emirates Islamic branch and check how to go about with converting from smart business to business online
How soon will my account get updated/credited/funded/topped-up, once I deposit/ transfer funds into flydubai’s account
Once the funds are received in flydubai’s account, the request will be created and processed within 40 mins.
Following are indicative timelines for bank credits:
- ATM Deposits / Local transfers within UAE - Usually within same day
- Cheque Deposits - Can take up to 2 working days to clear.
- International wire transfers - Can take up to 4 working days to be credited, irrespective of the value date
Do I need to raise a request?
Kindly follow the instructions mentioned on ‘Notification for Change of Bank Account Details’ email, the official letter that was sent to you.
How will flydubai know that credit received belongs/pertains to my agency?
Your personalized virtual bank account (VBAN) created, contains your agency IATA number.
While depositing through Cash Deposit Machine (CDM), if the following issues are faced:
- CDM didn’t provide the deposit slip:
Fill in the machine failure form which can be found below, providing the necessary details and submit the form to the nearest bank branch along with the depositors Emirates ID.
VBAN Users: Since there is no requirement to raise a request on payport, need not fill and submit the form.
b. Credit hasn’t reflected in flydubai’s account yet.
Fill in the machine failure form which can be found below, providing the necessary details and submit the form to the nearest bank branch along with the depositors Emirates ID.
VBAN Users: While filling in the form, provide your personalized VBAN no, which contains your agency IATA number.
c. Deposit slip mentions there was an error during the deposit.
Fill in the machine failure form which can be found below, providing the necessary details and submit the form to the nearest bank branch along with the depositors Emirates ID.
VBAN Users: While filling in the form, provide your personalized VBAN no, which contains your agency IATA number.
Once the bank accepts the form and assigns a case number, send an email to [email protected] attaching the bank stamped failure form and depositors Emirates ID.
Please don’t raise a request on payport unless advised by someone from payport team.